For property managers
The cleaning amenity that elevates resident living.
One platform for resident perks and move-out turnovers across San Francisco & Oakland.
SanCrew is the app where residents compare fixed prices from vetted crews and book in a minute. Live on iOS and Android.
Serving the San Francisco Bay Area.
Part 1 · For your residents
What residents want
01 · Trust
Someone they can trust in their home.
02 · Budget
A price for every budget.
03 · Reliability
A crew that shows up, on time.
Trust
How do residents know who's in their home?
Every crew on SanCrew passes a background check and ID verification. Before their first job, each crew also meets SanCrew in person or on a video call, so someone on our team has spoken with every crew a resident can book. Residents see the result on the crew's profile before they choose: the background check and ID badges, years of experience, the languages the crew speaks, and the rating and reviews left by customers after real jobs.
The resident picks the crew from that profile, so the person at the door is someone they chose on purpose, after reading about them first. For the building, the same checks apply to every crew who comes through the lobby for a resident's cleaning. They were checked, verified and met before they could take the job. That is the standard for every crew on the app, from their first booking on.
Budget
What does a cleaning cost?
It depends on the crew, and the resident sees every option before booking. Each cleaning type on SanCrew has a written scope: what's included, and what's not. A standard up-keep cleaning, for example, lists the surfaces, floors, bathroom and kitchen work it covers, and its limits, like no laundry and no cleaning inside appliances. Every crew who offers that cleaning shows a fixed price they set for that same scope, side by side, so residents compare like with like.
Some residents want the most affordable crew. Some want a premium one. Both can find a fit. The price is for the job, not an hourly rate, and the resident sees it before they book. SanCrew never sets or suggests what a crew charges. Residents who already have a cleaner they like can keep them, booking through SanCrew at 0% SanCrew commission.
Reliability
Will the crew actually show up?
Dispatch, SanCrew's AI, checks before every visit. Reminders are easy to ignore, so Dispatch checks in with the crew directly: once 24 hours before the visit, and again 1 hour before. The crew answers in the app. If the plan holds, the visit goes ahead as booked and nobody else has to do anything. If anything changes, for example the crew is running late or can no longer make that time, Dispatch tells the resident right away and helps them reschedule, so the resident hears about it early instead of waiting at the door.
The screen here is the crew side of the same system. This crew named their Dispatch Alyssa, and it is showing the hour-before check-ins for their next two jobs. Running late or stuck? The crew tells Dispatch in plain words, and the resident hears it. Every booked visit gets the same two check-ins.
Part 2 · For the property
What the property gets
01 · Visibility
Know who is in your building, and when.
02 · Turnovers
Discounted move-out cleaning for your own units.
03 · Welcome
A welcome box for every new resident.
Visibility · Property portal
Who is in your building, and when?
The property portal answers that, from one login for your building. The Today view lists the SanCrew cleanings in the building that day: which crew is in which unit, when they checked in, when they checked out, and whether the resident approved the job. Crews still working show as in the unit. Finished visits show the check-out time and the resident's approval. Visits later in the day show when they're due.
Every crew on that screen passed the background check, the ID check and the interview before their first job, so nobody at the front desk has to guess whether the cleaner at the door was vetted. If a crew is in the building, you know it. If they left, you know when. Residents' own bookings and the cleanings the property books for its units show in the same view, so the building has one list for the day.
3
Crews in the building now
5
Cleanings today
2
Turnovers this week
100%
Crews verified
| Unit | Crew | Check in | Status |
|---|---|---|---|
| 4B | Maria R. | 9:02 am | In unit |
| 12A | Luis & Ana (team) | 8:30 am | In unit |
| 7C | Daniel K. | 10:15 am | In unit |
| 2F | Priya S. | 7:45 am | Done, approved |
| 9D | Tomás V. | — | Due 1:00 pm |
Visibility · Visit log
Coming nextWho was in a unit, and for how long?
The visit log answers that for any unit, and it is the next part of the portal we're building. Open a unit and you see its full cleaning history: the date of each visit, the crew who came, the service they did, when they checked in, when they checked out, how long they were on site, and whether the resident approved the job. The property's own turnover cleanings sit in the same log as residents' bookings, so a unit's record carries on from one lease to the next.
If a resident ever asks who was in their home and when, or a question comes up about a move-out cleaning, the answer is one click away instead of a search through emails and texts. The log lives in the same portal login as the Today view. It is marked coming next because it isn't live yet, and we'd rather say so plainly.
Unit 4B
2 bed, 1 bath · last 90 days
5 visits
5 approved by the resident
3h 09m
Average time on site
| Date | Crew | On site | Resident |
|---|---|---|---|
| Oct 20 | Maria R. | 2h 08m | Approved |
| Oct 13 | Maria R. | 1h 57m | Approved |
| Oct 6 | Maria R. | 2h 14m | Approved |
| Sep 29 | Daniel K. | 3h 45m | Approved |
| Sep 2 | Luis & Ana (team) | 5h 40m | Approved |
Turnovers
How does move-out cleaning work for your own units?
You book it on the same app residents use, under one account for every unit. When a resident moves out, the property books a move-out cleaning for that unit the day the keys come back, from the same vetted crews, each showing their own fixed price for the written scope. Move-out cleaning for the property's own units is discounted. The discount comes off SanCrew's fee, never off the crew's price, so the crew is paid exactly what they set.
After a renovation, post-construction cleaning goes through the same account. So does recurring cleaning for common areas: the lobby, the gym, the leasing office and the hallways, on a schedule. Each visit shows in the portal next to residents' cleanings, so one place shows what was cleaned, by which crew, and when. The property pays only for the cleanings it books itself. Residents pay for their own in the app.
Welcome
What do new residents get on move-in day?
A SanCrew welcome box, in the move-in packet. Inside is a SanCrew all-purpose spray bottle, a concentrate refill, and a flyer with your building's own first-clean code. The code is set up for your building on our first call, and residents use it when they book their first cleaning in the app. The QR flyer in the same packet lets them scan, see crews and prices, and book.
The box goes in the packet with the keys, so on their first day in the building a new resident already has something useful on the counter and knows who to call when they want the place cleaned. We supply the boxes and the flyers, and your team puts one in each packet. The box carries both names, the building's and SanCrew's, so it reads as a welcome from you. The code is SanCrew's own, and it never changes the price a crew set.
How we start
Four steps, and we do the work.
Residents pay for their own cleanings in the app. The property only pays for the cleanings it books itself.
- 01
Building code
A code for your residents' first clean. The amount is agreed on the call.
- 02
QR flyer
For the lobby and the move-in packet. Scan, see prices, book.
- 03
Welcome box
In every move-in packet, with both names on it.
- 04
Portal login
Your portal, plus discounted move-out cleaning for your own units.
Book a 30-minute call
One call to pick the code, the discount and what goes in the box. Residents can book the same week.
Pick a time in the calendar. Want to see the resident side first? See how booking works.
Cleaning operations for San Francisco and Oakland buildings
For most property managers, the expensive days are the empty ones. Every day a unit sits between tenants is lost rent, and the make-ready cleaning is usually the step that decides how fast the next lease starts. On SanCrew the property books move-out and make-ready cleanings for its own units the day the keys come back, from independent crews who already work San Francisco and Oakland buildings, at a discount that comes off SanCrew’s fee and never off the crew’s price.
Common areas run on a different rhythm. Lobbies, gyms, leasing offices and hallways need recurring upkeep on a schedule rather than one-off visits, and they go on the same account. Every crew passes a background check and ID verification and meets SanCrew before their first job, and the property portal shows which crew is in which unit, when they checked in and out, and whether the resident approved the work.
The resident side is what makes it an amenity rather than a vendor contract. Residents compare fixed prices that crews set for the same written scope, book in the app, and pay for their own cleanings. Residents who already have a cleaner can keep them at 0% SanCrew commission. SanCrew never sets or suggests a crew’s price. It works the same in every San Francisco neighborhood your portfolio covers, in buildings across Oakland, and throughout the wider Bay Area.
Property manager FAQs
Who is entering our building when a resident books a cleaning?
An independent crew the resident chose, and one SanCrew has checked. Every crew on SanCrew passes a background check and ID verification, and meets SanCrew in person or on a video call before their first job. The resident books from the crew's profile, which shows the crew's name, photo, rating and reviews from real jobs, so the person at the door is someone the resident picked on purpose. The property portal shows the same visit from your side: which crew is in which unit, when they checked in, when they checked out, and whether the resident approved the job. Every crew on that screen passed the background check, the ID check and the interview. Crews on SanCrew are independent businesses, not SanCrew employees, and they set their own prices and schedules. SanCrew handles the vetting, the booking, the payment and the check-ins before each visit, and support if something about a visit needs attention.
How do make-ready cleanings between tenants work?
The property books them in the SanCrew app, the same way residents book their own cleanings, under one account for every unit. When a resident moves out, you book a move-out cleaning for that unit the day the keys come back. You see each available crew's own fixed price for the written move-out scope, their rating and reviews, and their open times, then pick the crew that fits the turnover date. Move-out cleaning for the property's own units is discounted, and the discount comes off SanCrew's fee, never off the crew's price. The visit shows in the portal with the crew's name, check-in and check-out, and it will sit in the unit's visit log alongside residents' cleanings once that log is live. Post-construction cleaning after a renovation and recurring common-area cleaning go through the same account. The property pays only for the cleanings it books.
What does the property portal show?
One login for your building, with a Today view of the SanCrew cleanings in the building that day. For each visit it shows the unit, the crew, the service, when the crew checked in, when they checked out, and whether the resident approved the job. Crews still working show as in the unit, finished visits show the check-out time and the approval, and visits later in the day show when they're due. Every crew on the screen passed SanCrew's background check, ID check and interview before their first job. The next part we're building is the visit log: open any unit and see its full history, with the date, crew, service, check-in, check-out, time on site and resident approval for each visit, including the property's own turnover cleanings. Residents' bookings and the property's own cleanings appear together, so the building has one record of who was in which unit, and when.
What does 0% commission mean for residents?
Some residents already have a cleaner they trust and don't want to switch. They don't have to. They can keep that cleaner and book them through SanCrew, and SanCrew takes 0% commission on those bookings. The cleaner keeps the price they set, and the resident keeps the person they already know, with booking and payment in the same app as everything else. For the building, it removes a common objection to a cleaning amenity: residents never have to choose between the building's offer and a cleaner they've used for years. Residents who don't have a cleaner yet compare vetted crews in the app, each showing a fixed price they set for the same written scope, and book the one that fits their needs and budget. Either way, residents pay for their own cleanings in the app. The property pays only for the cleanings it books for its own units and common areas.
Who sets the cleaning prices?
The crews do. Every cleaner on SanCrew is an independent business that sets its own price for each cleaning type, and SanCrew never sets, suggests or caps what a crew charges. Each cleaning type has a written scope, a list of what's included and what's not, so when residents compare crews they're comparing fixed prices for the same work, side by side, before they book. The price is for the job, not an hourly rate. Some crews price for value, some for a premium service, and the resident picks. SanCrew's fee is added on top of the crew's price and paid by the customer, so the crew keeps the full amount they set. The move-out discount for the property's own units comes off SanCrew's fee, and the building's first-clean code is SanCrew's own code. Neither one changes the price a crew set, and neither one is ever taken out of a crew's pay.
What are the welcome box and the building code?
They are how new residents find out SanCrew is there. The welcome box goes in every move-in packet. It holds a SanCrew all-purpose spray bottle, a concentrate refill, and a flyer with the building's own first-clean code, and it carries both names, the building's and SanCrew's. The building code is a code your residents use on their first cleaning in the app. It is SanCrew's code, set up for your building, and the amount is agreed on our first call. It never changes a crew's price. The QR flyer goes in the lobby and the move-in packet: residents scan it, see crews and prices, and book. Setting it all up takes one call to pick the code, the discount and what goes in the box, and residents can book the same week. The property doesn't pay for residents' cleanings. Residents pay for their own in the app.